Product and user research
Interviews, task analysis and a review of your support tickets — the cheapest usability data any company already owns.
Design that makes the product obvious.
Research, wireframes, interactive prototypes, design systems and accessibility review — tested with users before anything is built.
- Reference
- SVC-05
- Best for
- Products with a support burden
- Engagement
- Fixed scope
- Output
- Prototype, design system, spec
Most usability problems are decided before design starts, in the assumptions about who uses the product and what they are trying to finish. Research surfaces those cheaply; rebuilding after launch does not.
We deliver a tested prototype and a design system your engineers can build from, rather than a folder of pretty screens with no rules behind them.
§ 01ScopeWhat is included
What this covers
Wireframes and interactive prototypes
Clickable prototypes tested with real users, so decisions are settled before they cost engineering time.
Design systems and component libraries
Tokens, components and usage rules, handed over in a form engineers can implement directly.
Accessibility and usability review
An audit of an existing product against WCAG 2.2 AA, with fixes ranked by user impact.
§ 02MethodFour reviewable stages
01
Research
Who uses this, what they are trying to finish, and where the current product gets in the way.
02
Structure and wireframes
Information architecture and low-fidelity flows agreed before any visual design.
03
Prototype and test
Interactive prototypes put in front of real users, with the findings written up.
04
System and handover
A component library and specification, with engineering handover sessions.
§ 03DeliverablesYours at handover
What you get
Concrete deliverables, listed in the contract. Everything below belongs to you at handover.
- Research findings and task analysis
- Information architecture and user flows
- Interactive prototype
- Design system with tokens and components
- Accessibility review against WCAG 2.2 AA
- Engineering handover specification
§ 04QuestionsShort answers
Questions about uI/UX design
Can you redesign without rebuilding?
Often, yes. A design system laid over an existing front end fixes most of the inconsistency without touching business logic. The audit tells you which problems need engineering and which do not.
Do you do brand identity too?
We work within an existing brand, and we can extend one into a product design system. Full brand identity from scratch is not our practice, and we will say so rather than take the work.
§ 05RelatedThe rest of the practice
Other practices
Custom software development
Architecture, integration and legacy modernization
View service →IT audit & consulting
Infrastructure, security and cost reviews
View service →Web application development
Portals, platforms and customer-facing sites
View service →Mobile app development
iOS, Android and cross-platform builds
View service →Maintenance & support
Monitoring, fixes and helpdesk under SLA
View service →Ready to scope your project?
Tell us what you are trying to solve. You will get a reply from someone who would work on it, not a sales script.